• Geelong

Expert Cloud Accounts testimonials

Xero Geelong

Xero has been the perfect online accounting software for our businesses, allowing us to login online anytime, anywhere.  Since converting to Xero in January 2014, Gen has been essential to our success in utilising Xero from the early beginnings of auditing our conversion from MYOB through to training our team members.

Gen has taken the time to understand the specific operations of our businesses’ and we are grateful for her wealth of knowledge and expertise in tailoring Xero and other add-on applications in reducing our workload of data entry, processing payroll and reconciling accounts.

Over the past 18 months Gen has been easily contactable and supportive with any questions or queries.  For anyone considering converting to Xero or in need of training, we have no hesitation in recommending Gen and The ECA team.  Xero allows us to run our businesses on the go and we are thankful to Gen and the ECA team for their support.

Michael McIvorBroken Hill Tourist Park

We have recently changed over to Xero and have been delighted with the service and advice provided by Gen and can highly recommend her for anyone thinking of doing the same.

Robbie MooreDirector of Omega Creative, Melbourne

Our recent implementation of Receipt Bank with Xero has been a great success. We no longer need to worry about missing invoices in the mail or processing large amounts of paperwork. We are a lot more efficient with our payments and this helps us maintain and improve our good relationship with our suppliers. The best part of all is that it has significantly decreased time spent by our accounts team on invoicing processing, freeing them up to focus on growing our core business.

Thanks for your help, Genevieve

Kirsten McKaigeRed Crab Windows and Aluminium, Geelong

I would like to say how wonderful it has been to have Genevieve rescue me from chaos with Xero.

I would recommend that if you are looking at starting Xero, whether as a new business or changing your accounts over to this very useful program, that you have a person with expertise to start you off. Genevieve is one of those. Xero is a great program but it has its traps for beginners.

Thank you so much, Genevieve and I know I can call on your expertise as I meet a new challenge.

Nickie BerrisfordExecutive Officer GITN/Coordinator Partners in Grain Department of Primary Industries

I first met Genevieve Sutherland two years ago when the Rotary club I am a member of was moving onto Xero Accounting Software. After initial discussions with Genevieve, it soon became obvious cloud technology was the way of the future and the way our club needed to consider. After presenting the proposal to the club members, everyone agreed this was the way to go, and I was requested to have “us” set up with Xero.

Genevieve has been fantastic. As a real novice in accounting, I have really appreciated her patience with me in setting up the program for the club.
Genevieve is willing to come to “you” for training. This has been very beneficial for us as I have had to co-ordinate members of the club to be present and trained in using Xero. Getting people together has its challenges, so I have appreciated Genevieve’s flexibility.

As cloud technology, Xero is easily accessible from your computer. Rotary being a voluntary organisation, the flexibility offered with this technology and program means you can access and work with it when you have the time – without the need of (lots of) “paper files”. This program conveniently links with your bank.

Being a new system for the club, there have been several changes to the initial set up over the past two years, and potentially more to come. Genevieve is there to assist as required, be it coming to you, being contactable by phone or making changes for you.

Recently I have purchased a business and am using Xero Accounting Software. My accountant had not used Xero before. With my previous experience with Xero and working with Genevieve, I had no hesitation in contacting her in regard to setting up Xero for the new company. I contacted her on a Friday, the following Tuesday Genevieve was at the business office for the day, with my accountant, setting up the program and working together. Genevieve will return to further train and discuss the Xero program.

Genevieve has passed her details onto my accountant, and again requested she be contacted if there are any queries or concerns with the Xero software.
It is really good to know there is this high level of knowledge, support and service in our local area.

Michael ReedArthur Reed Photos, Geelong http://www.arphotos.com.au
Tigerfish

From my initial phone conversation enquiring about the services provided by Expert Cloud Accounts, through to problem solving whilst overseas, Genevieve has been 100 percent dedicated to my small business and nothing short of an essential ingredient in the accounting side of the business. She has not only led me through all the steps of learning Xero but has been accessible throughout this period and beyond. I could not be happier with all the services provided by Genevieve and Expert Cloud Accounts.

Tigerfish
Newtown Natural Fertility & IVF

When I first signed up for Xero I had no idea what I was doing. Genevieve saved the day by setting it all up for me and training me on how to use it. I now find Xero the most incredible accounting software but it needed to be set up correctly right from the start. Thank you.

Newtown Natural Fertility & IVF
Playgrounds Geelong

Genevieve came to our rescue when we were in a real muddle with Xero. She not only efficiently sorted out the mess but she was very down to earth and delightful to have an association with and we felt we were in confident hands. We would highly recommend her to anyone starting up a business or changing to a new accounting system or anyone who detests doing their own accounting!

Playgrounds Geelong

“As a new business starting up, I was concerned with getting my accounting correct from the outset. But I was unsure where to start – all I knew was that I wanted to be able to understand and do it myself initially and I wanted to be able to do it from anywhere – from the office, to home to on the move. After contacting Expert Cloud Accounts, I was reassured that I would be able to do all of this and more. From our first meeting, Genevieve took the time to understand my specific business needs and how best she could tailor a solution that would work for me. It was not an industry that she was familiar with but she took the time to listen and learn and then applied her wealth of knowledge to our specific situation. Xero has been fantastic from both an accounts payable and payroll perspective, and I’m constantly surprised and impressed at the reports it can generate so that I can better understand my business’ operational position. The service from ECA has been outstanding – they are easily contactable and prompt in their responses. I have no hesitation in recommending them and Xero to anyone looking for an accounting solution that simply works with you. Thank you to Genevieve and the ECA team.”

Pru HowardElements Childcare Centre

With three months under our belt in our new business venture, I just wanted to send you a short note of thanks for your help in assisting to set up our bookkeeping software.

As you know it has been ten years since we ran our last business, and one of my main concerns was having the correct software to run our books, and it had to be as user friendly as possible.

When we spoke with our accountant, and explained this to her, she pointed us in your direction and it turned out to be a masterful step by her, but the credit has to come back to you and the Xero software.

I remember our first meeting, and the Xero software set up. The follow-up training and meetings became logical and easier with each passing week. The Xero software is amazingly simple to negotiate your way around it, and the more used, the more you begin to appreciate its simplicity.

But it was your guidance through all this that was the key to it all. Your patience with me, and your understanding of my level of expertise was respected by you, and you then tailored my training along my lines of expertise. It has become a regular part of my daily/weekly routine within the business.

Thank you, Genevieve. We hope to keep in regular contact with you, and look forward to the advancements within the Xero software.

Newtown Provedore

Thank you so much for helping us with our Xero set up and training us on Xero. We really appreciated your professionalism and Xero knowledge and experience. I would definitely recommend your services to anyone who needs a professional and efficient way of looking after their business and finance.

Les Folies
Moon Mother Productions

I have been using Xero now for three months and love it. Xero, Expert Cloud Accounts and Genevieve have helped turn the company into a really functional business. I would never think of using anything else now I have experienced Xero.

Moon Mother Productions
  • Xero Partner